Introduction
Welcome to Empire Solar and Roofing LLC. Our commitment to safeguarding your privacy aligns with our compliance obligations and standards. This Privacy Policy elucidates our data management practices, adherence to privacy laws, and your rights regarding your personal information when you visit our website https://empiresolarroofair.com.
Personal Information Collected:
Email Address: For direct communication and service updates.
Name: To personalize our services and interactions.
Phone Number: For efficient response to service queries and SMS communications.
Address: Essential for site-specific service provision.
Collection Mechanisms
Online Forms: Collect data when you submit your details.
Telephonic Communication: When you initiate contact with us.
SMS Opt-in: Consent is obtained via explicit opt-in methods when users provide their phone numbers for SMS updates.
Use of Data
We process your personal data to deliver high-quality service and ensure regulatory compliance. Uses include:
Service Delivery: Efficient management of service requests.
Client Support: Resolving queries with adherence to best practices.
Marketing: Communicating offers while respecting user preferences and compliance with marketing regulations.
SMS Communications: Sending updates, offers, appointment reminders, and personalized messages based on explicit user consent.
Consent
Consent is captured through an explicit opt-in process on our website and other communication channels, aligning with legal standards. You are prompted to agree to our terms (including privacy practices) before data collection. For SMS communications, users must provide explicit consent by opting in through our forms or responding to an initial opt-in message. Consent withdrawal can be done anytime via specified channels, such as replying "STOP" to any SMS.
Data Storage and Security
Data is secured on compliant cloud infrastructure with stringent data protection measures:
Encryption Protocols: Both at rest and in transit.
Access Controls: Data is accessible only to authorized personnel.
Compliance Audits: Regular checks to ensure adherence to privacy standards.
Data Integrity Measures: Backups and security training are part of our commitment to data protection.
Your Rights
Aligned with data protection regulations, you have the right to:
Access and Review: Request your personal data records.
Rectify Inaccuracies: Update incorrect or incomplete data.
Request Deletion: Opt for data removal per compliance guidelines.
Limit Processing: Control how your data is used.
Cookies and Tracking
Our website uses cookies primarily for operational efficiency and user experience enhancement, in compliance with digital privacy regulations. Manage cookies via your browser settings.
Children’s Privacy
We do not knowingly collect data from children under 13, in compliance with child privacy laws. Measures are in place to prevent such occurrences and to remove unintentionally collected data promptly.
SMS Usage and Collection
SMS Communications: We use SMS to communicate with staff, sales prospects, and clients. This includes sending updates, offers, appointment reminders, and personalized messages.
Obtaining Consent: Users provide explicit consent to receive SMS messages by opting in through our online forms, initial SMS opt-in messages, or during service interactions. All SMS communications include clear opt-out instructions, such as replying "STOP" to unsubscribe.
Sample SMS Consent Message: "Hi [Customer Name], thanks for opting in to receive updates and offers from Empire Solar and Roofing. Reply YES to confirm your subscription. Message and data rates may apply. Reply STOP to opt-out."
Internal Use Only: We do not disclose personal information, including phone numbers, about our customers to vendors or third parties. This information is solely for internal use to enhance our service and communication efficiency.
Phone Number Privacy
Phone numbers provided by our customers will not be shared with vendors, third parties, or external entities. They are used exclusively for direct communication between Empire Solar and Roofing LLC and our customers to ensure privacy and confidentiality.
Policy Changes
Updates to our Privacy Policy will be posted on our website, reflecting our ongoing commitment to compliance and transparency.
Contact Us
For privacy-related inquiries or to exercise your rights, please reach out via the contact methods provided on our website. We are committed to addressing your concerns promptly and in accordance with regulatory requirements.